Intelligent document processing software allows businesses to automatically classify documents based on layout, content, and object-based type by leveraging AI and ML. Using the solution, businesses can process higher volumes of structured and unstructured documents and gain hidden insights.

It enables users to automatically classify documents like application forms and claim forms; separate batches of documents in the SSC mailroom like invoices, credit notes, debit notes; separate batches of documents in the Health Plan mailrooms like complaints and appeals grievances, member enrollment applications, provider enrollment applications.

Multi-channel Capture

Capture data and content from multiple sources, including scanners, e-mails, hot folders, mobile devices, and multi-function printers, and leverage AI-powered automation to translate it into actionable business information with enhanced accuracy. Furthermore, enhance organizational efficiency by applying AI-driven intelligence to streamline the three core areas of enterprise-level information capture-scan, transform, and deliver

Intelligent Extraction

Extract critical data from paper and digital documents to streamline your content-driven processes, enhance operational efficiency, and reduce errors. Aggregate documents from disparate sources, make them legible, extract data with precision, while continuously improving extraction accuracy. Enable identity document data extraction and redaction using AI and ML

Content Classification

Auto-classify documents based on characteristics-structural, textual, or both-to streamline your content management operations. Leverage AI- and ML-based technologies to enable layout- and content-based classification. Enable access to contextual information to ensure smarter decision-making, improved productivity, and better customer experience

Robotic Process Automation (RPA)

Automate simple to complex, repeatable business processes by integrating your human and robotic activities. Reduce the burden of mundane tasks on knowledge workers, while simultaneously optimizing overall business performance. Leverage AI and ML to deliver intelligent responses to your customers while retaining a human connection

Content Workflow

Leverage low code capabilities of the platform to rapidly design, develop, and deliver content-centric applications. Streamline businesses processes by digitizing simple departmental functions to complex enterprise-wide operations. Utilize visual development tools to build rich, interactive applications for web and mobile

Core Features of Intelligent Document Management

Automated Document Capture

• Scans and digitizes physical documents.
• Extracts relevant data automatically (names, dates, invoice numbers).
• Uses Optical Character Recognition (OCR) and Intelligent Character Recognition (ICR).

AI-Powered Classification

• Automatically categorizes documents based on content.
• Reduces manual sorting and indexing.
• Learns from user behavior to improve accuracy over time.

Content Search & Retrieval

• Allows keyword or context-based searches.
• Can retrieve documents by content, metadata, or type.
• Uses natural language processing (NLP) for smarter searches.

Workflow Automation

• Routes documents to the right people automatically.
• Supports approval processes, notifications, and task tracking.
• Minimizes bottlenecks and errors.

Security & Compliance

• Role-based access control ensures only authorized users can view/edit.
• Tracks document versions and audit trails.
• Helps meet regulatory requirements (GDPR, HIPAA, etc.).

Integration

• Works with enterprise systems like ERP, CRM, HRMS.
• Supports APIs for data exchange and automation.

Analytics & Insights

• Provides insights on document usage, bottlenecks, and productivity.
• Helps optimize business processes based on document flow.